Tools that stay in your hands

Set your Slotozen Casino limits before you play

Play only from 18+, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Slotozen Casino account.

Set a deposit limit

ALSI-550308 issued by Anjouan Offshore Finance Authority, audited by QUINEL and SIQ

Four lines that settle it

Where do you find the essentials?

This block settles the age, the license and who to contact when a limit is not enough.

Minimum age18+

Regulator and licenseAnjouan Offshore Finance Authority, ALSI-550308

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Controls inside your account

Which controls can you switch on?

Setting a limit here is a normal step, not a confession, and Slotozen Casino keeps every tool open to you.

A ceiling on what goes in

A deposit limit caps how much you can put in over a day, a week or a month. Set it before your first session, when your head is clear.

Chosen on a calm day, not after

A loss limit stops play once your net losses reach a figure you chose earlier. Switch it on if you would rather bank your budget than chase it back.

Before the evening slips away

Session time reminders nudge you when a stretch of play reaches the length you set. Turn them on if an evening at the tables tends to slip past you.

A pause, not a farewell

A cooling-off period pauses your account for a break you decide on, with your balance held safely. Choose it when you need distance rather than a permanent stop.

The firmest step in the list

Self-exclusion closes your account to play for a set stretch and is the firmest step in the list. Use it when a pause has already been tried and play still pulls you back.

Reader roadmap

A cap you choose before the cards turn

Use this walkthrough the first time you want a cap on spend, or a reminder that time is passing.

Which menu holds the limits?

Open your profile menu from the lobby and look for the limit controls. Confirm the currency reads NZ$ before you go on.

Spend stops versus play stops

Pick deposit, loss or session time depending on what worries you. A loss limit covers a whole period, not one hand of play.

Short window or long window

Choose an amount or a length of play, then the day, week or month it covers. Match the period to how often you play.

Proof that it stuck

Save the setting and reopen the screen to see the figure listed. If it is missing, ask live chat to check it with you.

Worried about a young person's gambling?

When is age checked? Registering means confirming you are 18 or over, and identity documents are checked before any withdrawal leaves the account. A short check protects the player and the household.

Is the phone covered too? Install filtering software on shared devices so gambling pages stay out of reach of children. Set it on the phone as well, not only the desktop in the hallway.

Blame aside, listen first. Talk plainly about what you have noticed, without blame, and let the person speak. The Gambling Helpline Aotearoa answers around the clock for families, not only for players.

Choose the length of your break

How long do you need away? A short pause blocks your play for a set stretch of hours or days, and you rejoin automatically when it runs out. Start it in the account settings, from a calm moment rather than mid-session. Deposits stay closed while it lasts.

I want to exclude myself properly. Self-exclusion closes your access for a long period, and it cannot be lifted early, even if you ask. Start it in the account settings and the login stops working for the whole stretch. It is the step to take when you doubt your own resolve.

Where does my exclusion actually sit? No national register covers this market, so the casino account is where your exclusion lives. That means one decision sits with one operator. Set it in your account, then ring the helpline for support while it runs.

Free support

Free and confidential support in this country

Reading this leaves you with three named services and a clear sense of what each one does.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa any hour of the day or night, free, and talk to someone about your own play or about a relative's. Nothing you say goes further. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book counselling through the Problem Gambling Foundation, free of charge, with peer and cultural support and clinics around the country. Relatives are welcome to come along. pgf.nz

Safer Gambling Aotearoa

Read the Safer Gambling Aotearoa pages from Health New Zealand for plain descriptions of harm, practical tips and a way to find support close to home. safergambling.org.nz

Signs that play has turned

Catching these early is easier than catching them late. A deposit limit set before play, or a pause of a day, is a first step most players can take on their own.

Check these against your own week rather than against anyone else's.

Chasing a loss with another deposit
Spending money set aside for bills
Hiding your play from your partner
Playing longer than you planned
Feeling restless on days you don't play
Borrowing to keep playing
Promising yourself you'll stop, then starting again

Support in short

Read the answers before you decide

Short replies, in our usual calm way, to what New Zealand players ask most.

Can I ask to lift my self-exclusion before the weeks run out?+

No. A self-exclusion stays in place for the whole period you chose when you set it, and we will not shorten it on request. Pick the length knowing it holds to the last day.

Where do I go to raise or lower a limit I set?+

Return to the same section of your account where the limit was first set, and adjust it there. Lowering takes effect straight away, while an increase waits until the cooling-off window you agreed to has passed. Nothing needs to be sent by email.

How do I shut my account for good instead of pausing it?+

Write to [email protected] and ask for permanent closure. Our team confirms the request and closes the account so it cannot be reopened. Choose this when a break will not be enough.

Why do you ask for identity papers before I can play?+

Because this site is for adults of 18 and over, and we must check age and identity before an account is activated. A passport or driver licence and a proof of address settle it. The check protects you and keeps minors out.

What does a cooling-off period take away, and when can I play again?+

A cooling-off period locks you out of play for the stretch you name, and logins stay closed until it ends. Your balance and history stay where they are. Play opens again on its own once the period runs out, with no call needed.

Will my self-exclusion reach other casinos in New Zealand?+

No. New Zealand has no national self-exclusion register, so an exclusion here covers this casino only and is set inside your own account. If you want the same block elsewhere, arrange it separately with each operator.