+64 9 657 8985Anjouan ALSI-550308
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Answers Fast

Contact Slotozen Casino and Get a Real Person

Reach live chat, e-mail or phone any hour of the day, and someone answers around the clock, seven days a week.

Contact Support 735,000+ players trust us
Paid today
896,661 NZ$
6,451 Playing now
ALSI-550308 issued by Anjouan Offshore Finance Authority, audited by QUINEL and SIQ
NZ$31M paid weekly with withdrawals up to NZ$47,000
Bank-grade data protection with iTech Labs ADR oversight
Independently audited · Publicly verifiable

Three Routes to a Human

You will know which of the three channels suits your question and how quickly each one answers.

You Want an Answer in Minutes
Best for quick questions about your account, a bonus or a game that will not load; chat answers in about 5 minutes and the queue runs all night.
Start Chat
You Need It in Writing
Best for documents, screenshots and anything you want in writing; write to [email protected] and expect a reply within 8 hours.
Write Us
Slotozen Casino Phone
Best for a payment problem you want to talk through; call +64 9 657 8985 and staff pick up in about 5 minutes, NZST, day or night.
Call Now
Help From Home

Use the Number and Hours Set for New Zealand

It removes the worry that help sits in another time zone or only speaks one language.

How to Reach

New Zealand Phone+64 9 657 8985
Time ZoneNZST
LanguagesEnglish, German, French, Spanish
Support E-mail[email protected]

Who Supervises

SupervisorAnjouan Offshore Finance Authority, ALSI-550308

Problem Help

Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme
Independently audited · Publicly verifiable

When the First Reply Misses the Mark

Read this once a chat reply or e-mail has left your question unanswered and you want it reviewed.

Send Your Side in Writing
Raise the matter with support on live chat or send it to [email protected], describing what happened and the outcome you believe is fair.
Written Outcome in Eight Hours
Expect a written reply to your complaint within eight hours: a named agent reviews the case history and sets out what the casino will do.
Ask for a Senior Review
Ask the agent to pass the case to a senior manager if the outcome still looks wrong, and keep the reference number from that handover.
A Ruling From the Regulator
Take the case to the Anjouan Offshore Finance Authority, licence ALSI-550308, once the internal route is closed, and attach the full thread.
You Need the Right Desk

One Queue Slows You Down, the Right Inbox Moves You Forward

Use this when your question belongs to one team rather than the general help desk.

Account Desks

General support and everyday questions[email protected]
Verification documents and identity checks[email protected]

Money Desks

Deposits, withdrawals and payment methods[email protected]

Other Desks

Complaints about the service you received[email protected]
Personal data and privacy requests[email protected]
Business and partnership enquiries[email protected]
Know When Someone Answers

Reach a Real Person at Any Hour

Check here before you pick a channel, so you know how long the wait will be in New Zealand.

Live Chat

Chat opening hoursAvailable around the clock
Chat first replyFive minutes
Time zone shownNZST

E-mail

Support e-mail[email protected]
E-mail replyEight hours

Phone

New Zealand phone+64 9 657 8985
Phone waiting timeFive minutes

Free Gambling Support Beyond This Casino

Gambling problems need people who do not work for a casino. Three New Zealand organisations help for free: Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and Multi-Venue Exclusion Programme.

Problem Gambling Foundation of New Zealand. Counselling, plus support for whanau and friends worried about someone else's play.

Gambling Helpline New Zealand. Trained staff answer calls and talk through options, day or night, without judgement.

Multi-Venue Exclusion Programme. Barring yourself from venues across the country, arranged with a support person alongside you.

Full story
Answers Without the Wait

Get Your Support Question Settled Fast

You will finish with a clear answer on timing, data, licensing and where to escalate.

trustCan I be verified before the weekend?+
Yes. Upload the three requested documents and the checks usually wrap up inside 39 hours. Send proof of identity, proof of address and payment method confirmation in one go, and nothing sits waiting on a second request.
trustHow long until I get my data copy?+
Write to [email protected] and ask for a copy or deletion of your personal data. Requests get handled within a reasonable period, and you may be asked to confirm who you are first. Data tied to legal duties may be kept.
trustCan I check your gambling licence?+
Yes, it is a licensed operator. Anjouan Offshore Finance Authority regulates Slotozen Casino LLC under licence ALSI-550308, with company number 995467. The registered address is Bandar Salaam, Mutsamudu.
trustWhen do you ask me for my password?+
Service staff identify you by your registered email address and a security question, never a password. Tell them what your question is about and roughly when you joined, so the desk can pull up the right record.
trustDo I need to complain in writing first?+
Do raise it with [email protected] or [email protected] before anything else, and we will review the case. If the reply still leaves you unhappy, you can take the matter to Anjouan Offshore Finance Authority.

Details Worth Having Handy

Line these up first and the agent can act on your first message:

  • Your registered e-mail address
  • Account username or player reference
  • Screenshot of the screen in question
  • Reference number of any payment
  • Dates and times of the issue
Slotozen Casino Operator

Slotozen Casino Behind the Reels

This settles the worry about which company holds your money and who polices the rules.

Company

Legal nameSlotozen Casino LLC
Company number995467 (Anjouan)
AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-550308

Written Contact

Support e-mail[email protected]

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