Withdrawal Pending

Slotozen Casino Verification in Plain Language

That verification screen appears because our licence requires us to know who you are, and the check is normally done within 39 hours.

Start My Verification

ALSI-550308 issued by Anjouan Offshore Finance Authority, audited by QUINEL and SIQ

Check Basics

Fewer Questions Now, Faster Money Later

Skim this row of facts while the verification screen waits open on your phone.

Who checks you

Slotozen Casino LLC

Licence and number

Anjouan Offshore Finance Authority, ALSI-550308

How long it takes

39 hours

Hard deadline

Before the first withdrawal

Send questions to

[email protected]

Minimum age

18+

Papers In Hand

When the Upload Screen Appears

Keep this beside you while the upload page is open and your papers are ready.

The Verification Tab

On the account page a verification tab sits beside your balance; open it early, because the same panel is where any later request for papers will appear.

All Four Corners

The upload box accepts one file at a time, so place your identity document flat, catch all four corners in the frame, and check the glare before sending.

Which Digits Stay Visible?

A payment method confirmation proves the card or wallet is yours; cover the middle digits if you like, but leave your name and the last four visible.

The Status Line

A status line shows while a reviewer reads your files; if a source of funds question follows, it is a routine licence step, not an accusation.

Papers Ready

Right Papers Once, No Repeats

Most delays come from one blurred corner, so here is what each file must show.

Proof of identity

ConfirmsYour name and face

Must showFull page, clear photo, no glare

Proof of address

ConfirmsWhere you live now

Must showName, full address, date shown

Payment method confirmation

ConfirmsThat the card is yours

Must showName and last four digits

Know What's Coming

The Four Moments A Check Appears

Reading this, you will recognise each moment on screen that brings a document request.

Match Your Name First

Your name on the account reads differently from the one printed on your passport, so the casino asks for a clear copy of that identity document.

Your New Payment Route

A card or wallet you have never used before appears in your deposit history, so proof of that payment method is requested.

Paid Only After Papers

The withdrawal screen shows a pending payment, because the license requires identity to be confirmed no later than this point, and your papers are requested.

Proof You Are Old Enough

A prompt on your profile asks you to confirm you are 18+, a check the casino runs to keep minors out and to keep its licence.

Plain Answers About Your Funds

A funds question on your screen is not aimed at you personally. Slotozen Casino LLC holds licence ALSI-550308 from the Anjouan Offshore Finance Authority, and that licence requires checks against money laundering, so asking where your money comes from is routine for every player.

Depending on your case, the team may ask for any of these:

Recent bank statements
Payslips from your employer
A recent tax notice
Proof of a property sale
A letter confirming a pension

Your Upload Came Back Unclear

Bring Your Details In Line. The address on your bill names a different street from the one in your profile, so the two cannot be connected. Update your profile details to match the paper Send a bill that carries the same address

Clear Shot, Quick Pass. A corner of the passport sits outside the frame and glare hides the photo, leaving nothing complete for the reviewer. Lay the paper flat in even daylight Keep every edge inside the picture

An Out-Of-Date Photo ID. An expiry date behind today's means the photo no longer proves who you are, and reviewers cannot accept it. Apply for a renewed ID before uploading Send the new copy as soon as it arrives

Answer Desk

Waiting On A Pending Payout

Every question below settles one detail of the check, so nothing catches you unprepared.

My name changed after my ID was printed, so what happens?+

Send the licence or certificate that records the change alongside your current proof of identity, and our verification team at [email protected] will match the two. A short note explaining the sequence of names speeds the comparison.

A document came back refused, what should I do next?+

Check the reason printed in the message, then send a fresh copy with all four edges visible and no glare across the text. Reply to the same e-mail thread so the team sees the replacement straight away.

Do I have to send my documents again at some point?+

Usually not, yet a later source of funds review can ask for a fresh statement if your deposits grow. Identical files already on record stay valid, so a repeat upload is only requested when something changed.

When is the check due at the latest before I cash out?+

Verification sits at the door before your first withdrawal, and it can arrive sooner at registration or the first deposit. The Anjouan licence sets that order, and it is never a judgement on you.

How long does the check usually take to finish?+

Plan on up to 39 hours from the moment the last file lands in the queue. Clear, matching documents almost always come back sooner than that ceiling.

Will phone photos of my passport be accepted by the team?+

Yes, a phone camera is fine as long as every corner is inside the frame and the text reads without shadow. Lay the document flat near a window instead of using the flash.